How Can We Help?
Questions about your order, delivery, returns or taking EQUILI — the answers are below.
Email → care@lemicrobiome.com and a real person will reply, usually within one business day.
Ordering & payment
Online, on this site. EQUILI comes in packs of 1, 3 or 6 bottles.
The multi-pack discount is applied automatically in your cart.
You can check out as a guest or create an account to see your order history.
| Supply | Price | Per bottle | |
|---|---|---|---|
| 1 bottle (1 month) | 39,99 € | 39,99 € | |
| 3 bottles (3 months) | 104,97 € SAVE 15 € | 34,99 € | Most popular |
| 6 bottles (6 months) | 191,94 € SAVE 48 € | 31,99 € | Best value |
Discount is applied automatically in the cart.
Debit and credit cards (Visa, Mastercard and others) processed securely by Stripe, and bank payments via Paysera, including online banking in most EU countries.
We never see or store your card details.
Email care@lemicrobiome.com with your order number as soon as possible.
Orders are dispatched within 1–2 business days.
If yours hasn’t left yet, we can change or cancel it. Once it has shipped, the returns process below applies.
Delivery
To every EU country. Delivery to the United Kingdom and the United States is planned — if your country isn’t listed at checkout yet, email us and we’ll tell you when it will be.
Check the delivery to your country at checkout.
Dispatched within 1–2 business days, with parcel tracking.
Hassle-free 14-day returns on unopened bottles.
The exact cost is shown at checkout before you pay.
We dispatch from Lentvaris, Lithuania within 1–2 business days of your order. Delivery within Lithuania usually follows within a few business days, and other EU countries typically take a little longer. You’ll receive a tracking link by email as soon as your parcel is on its way.
Use the tracking link in your dispatch email. If you created an account, the same link is under My account. If nothing has arrived within ten business days of dispatch, email us and we’ll chase it.
Email care@lemicrobiome.com as soon as possible with your order number and a photo of the parcel and contents, and we’ll sort it out with a replacement or a refund.
Returns & refunds
Yes. As an EU consumer you have 14 days from delivery to change your mind and return unopened bottles for a full refund of the goods. Because EQUILI is a food supplement, a bottle whose seal has been broken cannot be returned for hygiene and safety reasons. Email us first so we can send you return instructions.
That’s fine. Return the unopened bottles and we refund their proportional share of what you paid. We don’t re-price the bottles you keep at the single-bottle rate — your discount stays.
To the payment method you used, within 14 days of the returned bottles reaching us. Card refunds usually appear on your statement within 5–10 business days depending on your bank.
Taking EQUILI
Two capsules a day with a meal and a glass of water.
We recommend taking them twice a day — one capsule in the morning and one in the evening.
One bottle of 60 capsules lasts 30 days. Don’t exceed the recommended dose.
No. Just carry on with two capsules the next day. Consistency over weeks matters far more than any single day.
Vegan: the capsule shell is plant cellulose (HPMC) and every ingredient is of plant origin. Free from gluten, soy, milk, nuts and shellfish, non-GMO, no gelatin, colors or added sugar. The full ingredient list is on the Product page →.
Cool, dry place below 25°C, away from light, lid closed, out of children’s reach. The best-before date and batch number are printed on every bottle.
Not during pregnancy or breastfeeding. If you take any medication, use hormone therapy or have a hormone-sensitive condition, ask your doctor or pharmacist first. We’ve written out exactly who should check and why on the Understanding Menopause page.
Each of the four extracts has its own fully referenced review in the Ingredients Glossary, and our manufacturing and testing standards are on the Quality & Standards page.
Account & subscriptions
Not yet — it’s planned.
For now the 3- and 6-bottle packs are the most economical way to keep going without reordering every month.
| Supply | Price | Per bottle | |
|---|---|---|---|
| 1 bottle (1 month) | 39,99 € | 39,99 € | |
| 3 bottles (3 months) | 104,97 € SAVE 15 € | 34,99 € | Most popular |
| 6 bottles (6 months) | 191,94 € SAVE 48 € | 31,99 € | Best value |
Discount is applied automatically in the cart.
No, guest checkout works.
An account lets you see past orders and tracking, and saves your address for next time.
Manage it under My account.
Le Microbiome MB, company registered in Lithuania.
Company code: 307682631
Address: Medeinės g. 7, Lentvaris, LT-25136 Trakų r., Lithuania
More on the About us page.
Still need help?
Write to care@lemicrobiome.com — include your order number if it’s about an order.
We reply in English, Lithuanian, Polish or Russian.
