Last updated: 15 September 2026. Version 2.1.
This page forms part of our Terms & Conditions.
This page explains how we dispatch EQUILI orders and handle delivery enquiries.
It applies to consumer purchases from lemicrobiome.com and does not limit your mandatory statutory rights.
Returns and refunds are covered on our Returns & Refunds Policy page.
Seller and customer support
Le Microbiome MB · Company code 307682631
Address: Medeinės g. 7, Lentvaris, LT-25136 Trakų r., Lithuania
E-mail: care@lemicrobiome.com
Website: lemicrobiome.com
We provide a first substantive reply within one business day.
If an enquiry needs investigation, we will tell you when to expect our next update.
Business days are Monday to Friday, excluding Republic of Lithuania public holidays.
Delivery destinations and charges
We deliver to Lithuania and to the EU destinations available at checkout.
The available delivery methods, any restrictions, the applicable charge and the delivery timeframe for your destination are shown before you pay.
| Destination | Order | Standard delivery |
|---|---|---|
| Lithuania | Free from 3 bottles | from €2.49 / Free from €104.97 |
| Available EU destinations outside Lithuania | 1 bottle | €4.99 |
| Available EU destinations outside Lithuania | 2 or more bottles | €4.99 |
In practice this means standard delivery is free in Lithuania on every order of three or more bottles (€104.97 and above at current prices).
EU delivery — €4.99 (flat rate, any quantity).
The free-delivery threshold is applied automatically at checkout; no code is needed.
We do not deliver to P.O. boxes or to countries outside the European Union.
All deliveries are within the EU, so no customs duties or import formalities apply.
Dispatch and tracking
We dispatch paid orders within 1–2 business days after payment confirmation.
Dispatch means handing your parcel to the carrier, it does not mean delivery to you.
Transit time is additional and is shown before purchase for the selected destination and delivery method.
Orders paid by bank transfer are dispatched once the funds have reached our account.
If delivery details are incomplete or unclear, we will contact you promptly to resolve them.
Please provide an accurate address or parcel-locker selection and contact details, including a telephone number that can receive SMS messages where a parcel locker is chosen.
We send tracking details after your parcel has been handed to the carrier.
Tracking may take time to update.
Creating a shipping label alone does not mean the parcel has been dispatched.
Products are packed in protective packaging.
Each bottle carries an individual protective seal. Please check that it is intact on arrival.
Delays, missing parcels and delivery problems
If your parcel is delayed, missing, or marked as delivered when you have not received it, contact care@lemicrobiome.com with your order number.
We will investigate with the carrier and tell you when we will update you; we will not ask you to pursue the carrier yourself.
Your statutory rights if delivery is not made on time remain unaffected: unless a different date was agreed, we must deliver within 30 days of your order, failing which you may cancel and receive a full refund.
Risk of loss or damage in transit passes to you only when you, or a person you nominate other than the carrier, receive the parcel.
If a parcel arrives damaged or a seal is broken, photographs of the packaging and contents are helpful but an unboxing video is not required.
See our Returns & Refunds Policy for what happens next.
Cancellation and address changes
For cancellation or address changes, contact us as soon as possible, quoting your order number.
We will check whether the order can still be stopped or changed.
A parcel already handed to the carrier may need to follow the return procedure described on our Returns & Refunds Policy page.
Uncollected, refused or undeliverable parcels
If a parcel is returned to us because the address was incorrect or incomplete, it was not collected from the parcel locker within the carrier’s holding period, or delivery was refused, we will contact you to arrange redelivery.
Where the failed delivery was caused by your act or omission, redelivery may be charged at the standard rate for your destination, as set out in Section 8.4 of our Terms & Conditions.
If redelivery cannot be arranged, we will treat the order as withdrawn and refund the price of the Products.